All pieces made from fine stoneware offer high resistance to thermal shock, withstanding temperatures from -20°C to 250°C. The maximum recommended temperature variation is 180°C. All stoneware products can be safely used in the oven (except for the crazed glaze*), microwave, and freezer.

Recommendations:

- Avoid placing items directly from the oven onto a cold surface.
- Do not use stoneware directly over an open flame.
- Avoid using products with crazed glazes* in the oven or freezer (e.g. Cristal-Nacar, Dori, Lisboa, Madeira, Riviera, and Elements-Algarve).
*Crazed glazes are always reactive.

All pieces are easy to clean and can withstand abrasive detergents thanks to their high durability and low porosity. Most items are suitable for daily dishwasher use.

Recommendations:

- Ensure items do not touch or knock against each other during washing.
- Hand wash larger or more delicate pieces.
- Items with PVD gold finishes (Impressions, Riviera, and Taormina) should not be used in the oven, microwave, or freezer; hand washing is recommended.
- The metallic glaze of Lagoa should be protected by avoiding prolonged contact with acidic foods.

All COSTA NOVA products comply with international standards, including those set by the U.S. Food and Drug Administration (FDA) for lead and cadmium, ensuring they are safe for contact with food.

From time to time, you may notice greyish marks on your pieces, especially on white-glazed surfaces. This is perfectly normal and occurs with all types of glaze - not only matte or semi-matte finishes. These marks are simply metal traces left by cutlery and do not mean the piece is damaged.

To restore your ceramics to their original beauty, we recommend our Ceramic Metal Mark Remover, or any other metal mark remover that is safe for contact with food. Shake the product well, apply a small amount to a cloth, and gently rub the marked surface. Rinse with water and wash with soap and water. Dry with a cloth and enjoy the result.

Choosing COSTA NOVA flatware to pair with its stoneware collections creates a harmonious and visually cohesive table setting. Combining quality, durability, versatility, and practicality, it adapts effortlessly to everyday use and more formal occasions, contributing to an elegant and cohesive dining experience.

Stainless steel 18/10 cutlery is preferred because it delivers premium quality, durability, and everyday performance:

- High corrosion resistance thanks to 18% chromium, which protects against rust and staining;
- Brilliant, long-lasting shine from 10% nickel, maintaining a polished look over time;
- Strength and durability that resists bending and wear;
- Balanced weight and comfort for a refined feel in the hand;
- Food-safe and hygienic, non-reactive with all foods and easy to clean.

At COSTA NOVA, our stainless steel cutlery is designed to last a lifetime - combining design, functionality, and durability.
With proper care, each piece will maintain its beauty, performance, and finish for many years to come.

General care
Although not mandatory, it is recommended to rinse cutlery immediately after contact with acidic or salty foods to help prevent discoloration or corrosion.

Dishwasher
Our stainless steel cutlery is dishwasher safe. Place the cutlery in the appropriate basket or holder with handles facing down, and separate knives to avoid scratching. Avoid mixing cutlery made from different metals to prevent chemical reactions. We recommend removing the cutlery immediately after the cycle and drying it with a soft cloth to prevent water spots.
Pieces with hollow handles or handles made of wood, fibre/resin, or with a PVD finish may be washed in the dishwasher, provided the following recommendations are followed:

- Wash at a maximum temperature of 60°C.
- Use a detergent with less than 10% phosphates.

Knives
The blades are tempered for superior performance but may oxidise if left wet. It is recommended to wash and dry them immediately after use. Store knives in a knife block, protective sleeve, or dedicated drawer to prevent wear and damage.

Maintaining shine and handles
To restore shine to stainless steel pieces, briefly immerse them in a solution of 1 part vinegar to 8 parts warm water, then rinse and dry carefully.
Wooden handles (such as maple or rosewood):

- Avoid prolonged exposure to water.
- Natural colour changes over time are normal and add character.
- Occasionally apply a small amount of food-safe oil to preserve the wood’s tone and texture.

Storage
Store cutlery in a dry, well-ventilated environment.
Use dividers, trays, or protective cases to prevent scratches.
Keep knives protected to preserve blade sharpness and surface integrity.

Hand washing
Hand washing is suitable for all stainless steel cutlery.
Use warm water and a mild detergent, avoiding abrasive sponges, steel wool, or harsh cleaning agents.

- Remove food residues after each use to avoid prolonged contact.

- For hand washing, use warm water, a mild detergent, and a soft cloth or sponge.

- Do not use abrasive or aggressive mechanical cleaning agents.

- Place cutlery in the dishwasher basket or tray, keeping knives separate from the other pieces.

- After each wash cycle, dry the cutlery with a soft cloth.

- Pay special attention to knives, especially those with hollow handles, as they are sharper and more prone to oxidation. Dry them thoroughly after washing.

- To restore shine and remove stains, use a soft cloth with a few drops of lemon juice.

- Special materials such as fibre/resin or PVD should be washed only in the dishwasher, following specific instructions: temperature up to 60°C and detergent with less than 10% phosphates.

- Store cutlery in a dry place.

- Condition resin handles with a moisturising cream.

- Steak/Cheese knives: dishwasher washing is not recommended for cutlery with wooden handles. Wash by hand using a non-abrasive sponge and dry with a soft cloth to prevent corrosion or stains.

Wine glasses, water glasses, and tumblers are dishwasher safe, although hand washing will extend their durability. To preserve their original qualities, we recommend a few additional care tips:

- Before placing them in the dishwasher, rinse the glasses with warm water to remove any residue.
- In the dishwasher, place the glasses in the appropriate rack to prevent scratching. Set the program to 65°C for washing and 65°C for the rinsing phase, with a cycle lasting between 90 and 120 seconds. Use the correct amount of rinse aid: too much may cause iridescence, while too little can leave water marks.
- After washing, slightly open the dishwasher door for 5 to 10 minutes to release steam and prevent halos on the glass caused by condensation.

Wash the glasses individually using a non-abrasive detergent, warm water, and a soft sponge or cloth. For drying, use a microfiber cloth.

For larger or more delicate pieces (such as decanters, cloches, spray-coloured glasses from the Gomos and Sensa collections, and items from the recycled glass Tosca collection), hand washing is recommended.

Textiles

Made in Portugal from high-quality natural fibres, our linen collections are easy to use and care for. They can be machine washed and ironed, according to the specifications of each fabric.

While some 100% cotton items recommend a gentle washing cycle, they can safely withstand a regular cycle - this precaution helps preserve the fibres.

All items display a “do not dry clean” symbol; however, they can tolerate gentle professional cleaning if needed. This guidance is included because harsh solvents can damage the fabric.

Bio-Based Leather

Contains 30% renewable, plant-based content and incorporates copper nanoparticles with antibacterial properties.

Leather

Handcrafted in Portugal, our leather accessories are vegetable-tanned using one of the oldest and most environmentally friendly methods.

This process results in a durable leather that ages beautifully over time.

To preserve its original qualities, we recommend a few additional care tips:

- Clean with a damp cloth.
- For maintenance, occasionally rub with an appropriate oil.

COSTA NOVA cork accessories are made from 100% cork (Cork and Modern Storage collections) or from 20% cork and 80% recycled EVA (Cork collection). Recycled EVA is a by-product of sole production waste, making it a recycled and eco-friendly material.

To preserve their original qualities, we recommend the following care guidelines:

- For daily cleaning, use a soft, dry cloth to remove dust and impurities.
- When necessary, use a damp cloth, avoiding excessive moisture.
- Store away from direct sunlight, humidity, and heat sources.
- Avoid products containing strong alkalis, as they may damage the cork.
- Although safe for contact with food, avoid the transfer of odours and flavours (such as smoke).
- Do not place food directly on the surface.

COSTA NOVA wooden accessories are handcrafted in Portugal using premium-quality woods. Natural variations in tone and grain make each piece unique.

To preserve their original qualities, we recommend a few extra care steps:

- Hand washing is recommended.
- Clean wooden items with a damp cloth; do not soak them.
- Use a mild dishwashing detergent when necessary.
- To maintain the wood’s qualities, occasionally rub with a food-safe mineral oil.
- Use boards and boxes only for dry foods.
- Periodically re-treat wooden items with food-safe wax or oil. Avoid scented oils, as they may turn rancid. Walnut, linseed, coconut, and flaxseed oils are good options.

Additional care guidelines:

- Never place wooden accessories in the dishwasher or leave them soaking in water.
- If the products feel rough after contact with water, lightly sand with fine-grit sandpaper and condition with wood oil or wax.

Metal - Clean with a damp cloth whenever necessary; dry immediately after cleaning to prevent damage caused by moisture.

Horn napkin rings - Clean with a damp cloth.

Tea infusers - Dishwasher safe, although hand washing is recommended. Rinse immediately after use to remove tea leaves and wash as soon as possible. Avoid harsh cleaning agents. Dry immediately after washing and store in a dry place.

Terracotta (earthenware) - Handmade and hand-painted in Portugal by artisans; slight variations in design and colour are normal. Terracotta is low-fired and tends to develop crazing with repeated use, which is natural and does not significantly affect the ceramic. Most items are dishwasher safe if handled with care, but hand washing will extend the product’s lifespan. Not recommended for use in the microwave or freezer.

Bath collections - We have developed a collection of elegant and durable bath accessories designed to enhance the guest experience. With nine distinct sets suitable for a variety of interior styles, each piece is dishwasher safe, easy to maintain, and made from sustainable materials in ethically run factories in Portugal.
- Zinc alloy: resistant to corrosion, wear, and impact. Clean with a soft, damp cloth; if needed, use warm water and a mild soap.
- Easy maintenance: all stoneware pieces are dishwasher safe.
- Avoid: harsh chemicals (bleach, ammonia, or strong disinfectants), as well as abrasive cleaners or metal scouring pads.

COSTA NOVA generates vouchers and/or promotional codes in the order process of their registered customers.

To take advantage of these discounts the customer must enter the promotional code and/or accept the voucher and click on the "Apply Code" option.

The discount in question will be applied in the "Total Order" during checkout. 

COSTA NOVA accepts the following payment methods: Visa, Mastercard and Klarna. 

All transactions are encrypted and 100% secure (for more information, see our Privacy Policy).

*Note: The Klarna payment method is not available in the following countries: Denmark, Switzerland, Czech Republic, Sweden, Northern Ireland, Norway and the United Kingdom.

Yes, the invoice will be sent to the email address provided. 
If you are a registered customer, the invoice will be available on your account after the order has shipped.

If an item is out of stock, our team will promptly notify you of the updated expected delivery time. If this extended time frame doesn't meet your needs, you have the option to request a refund.

The refund will be processed using the same payment method you used for the original purchase. Please note that the refund process typically takes up to 14 days from the moment we become aware of the item's unavailability. 

Yes. You can change your order (product selection, quantity, delivery and billing addresses, payment methods) until it is confirmed in our system (after payment).From the moment the order is processed, it is no longer possible to modify any order. To do so, you will have to cancel the order and place a new one.If you’re a registered customer, please check your order status to confirm all the changes. 

To ensure your order arrives in time for Christmas, please make sure to place your orders, with payment completed, by the following dates according to the destination:
• Madeira and Azores, Balearic and Canary Islands, Switzerland, Poland, Ireland, Croatia, Slovakia, Italy, Finland, Hungary, Norway, Sweden: by 30 November;
• Germany, Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands: by 4 December;
• Mainland Portugal and Spain: by 12 December.

If your order does not arrive in time for Christmas, we suggest offering a Gift Card, giving the recipient the freedom to choose.

Online purchases on this site makes deliveries to the United Kingdom (mainland), Northern Ireland, the Isle of Wight, the Isles of Scilly, the Highlands and Islands of Scotland. All orders will be delivered to the address that you specified for delivery when you placed your order.

Furthermore, online purchases on www.costanova.com can be made in mainland Portugal, the Azores and Madeira archipelagos, Spain, the Balearic and Canary Islands, France (excluding the islands), Germany, Austria, Belgium, the Netherlands, Denmark, Italy (excluding the islands), Luxembourg, Ireland, Norway, Sweden, Switzerland and the United States of America.

Delivery times vary according to the location selected:

a) Within 3 to 9 business days if the customer chooses delivery to our COSTA NOVA stores in Aveiro, Porto and/or Lisbon;
b) Within 3 to 6 business days for addresses in Mainland Portugal;
c) Within 3 to 6 business days for addresses in Spain;
d) Within 3 to 8 business days for addresses in France;
e) Within 4 to 8 business days for addresses in Germany, Belgium, the Netherlands, Luxembourg, Czech Republic, Denmark, Austria;
f) Within 5 to 10 business days for addresses in the Balearic Islands, Canary Islands and Italy;
g) Within 6 to 10 business days for addresses in Sweden, Slovakia, Finland, Hungary and Norway (customs clearance time not included);
h) Within 7 to 13 business days for addresses in Croatia;
i) Within 12 to 17 business days for addresses in the archipelagos of the Azores and Madeira, Ireland, Poland, Switzerland (customs clearance time not included).

Order preparation time is 1 to 3 business days and is included within the periods mentioned above.

Whenever possible, COSTA NOVA delivers orders within the indicated timeframes. These may be longer during promotional periods, Black Friday (November and December), and national holidays.

In any case, delivery estimates are merely indicative.

Delivery charges will be added during the checkout process, before the customer confirms the order. The delivery charges associated with each order are calculated according to the following:

Deliveries in Store

Deliveries to stores in Aveiro, Porto, and Lisbon are FREE.

 From November 15 to January 5, in-store pickup will not be available due to the high volume of orders.

Home Deliveries, by Country:

Please be aware that the carrier will deliver your packages to the front door of your building and not to the apartment door. 

Shipping costs will be added during the purchase process and vary according to the value of the order and the place of delivery:

Mainland Portugal: €4.99 for orders up to €50 / FREE for orders above €50.
Azores and Madeira Archipelagos, Balearic Islands and Canary Islands: €24.99 for orders up to €150 / FREE for orders above €150.
Spain: €7.99 for orders up to €50 / FREE for orders above €50.
Croatia: €49.99 for orders up to €500 / FREE for orders above €500.
France (excluding islands), Italy (excluding islands): €12.99 for orders up to €200 / FREE for orders above €200.
Germany, Belgium, Luxembourg, Austria, Netherlands: €16.99 for orders up to €250 / FREE for orders above €250.
Denmark, Sweden, Ireland: €19.99 for orders up to €300 / FREE for orders above €300.
Switzerland: €75.00 for orders up to €350 / FREE for orders above €350 + 108 CHF import clearance fee*.
Czech Republic, Slovakia, Poland: €19.99 for orders up to €500 / FREE for orders above €500.
Norway: €19.99 for orders up to €500 / FREE for orders above €500 + €125 import clearance fee**.
Finland, Hungary: €24.99 for orders up to €350 / FREE for orders above €350.

*For orders delivered in Switzerland, customers will be responsible for paying VAT, a fixed import clearance fee of 108 CHF per clearance, and any other local import taxes and fees paid during customs clearance, over which we have no control. Please note that the fee amount will be determined based on the actual shipping value. If you have any questions, please contact customer support through the contact form.
**For orders delivered to Norway, customers will be responsible for paying VAT, as well as €125 import clearance (flat rate per shipment) and any other local import duties and taxes upon arrival of the goods. Please note that the amount of taxes will be based on the actual value of the shipment. If you have any questions, please contact customer service using the contact form.

Yes.

If you are a registered customer, you can track the status of your order in your personal area. To find out the exact location of your order, please enter the tracking number on the platform of the specified carrier.

For unregistered customers, after payment confirmation, and within a maximum of 24 hours, an order confirmation email will be sent, followed by another after its dispatch, with shipping tracking instructions. The tracking number will be provided so that the customer can track their order on the respective carrier's website.

For store deliveries, the customer will be informed via email of the arrival of the order at the selected store. The pickup must be made within a maximum of 7 days. After this period, the order will be returned to the warehouse, and pickup will incur delivery or collection costs.
It is necessary to present the order number and ID card at the time of picking up the order.

Yes. You need to formalize your request through the form available on the site, with the subject "Order reshipping".The information should indicate your order number and the order address.The reshipping implies new delivery charges.  

Please note that, for deliveries to apartments, the carrier will leave the order at the main entrance of the building. Delivery to the apartment door is at the driver’s discretion and is not contractually guaranteed.

Orders are shipped by a specialized carrier. They will be delivered to the address provided by the customer and cannot be changed. Providing incorrect information and/or requesting an address change is the full responsibility of the customer and may result in additional costs.

The customer may cancel the order, as long as it has not yet been processed by COSTA NOVA.

The cancellation must be formalized by an email sent to  costanova@costanova.pt with the subject “Order Cancellation” or using the form available on the site. 

The information must necessarily contain the order number, under penalty of ineffectiveness of the cancellation.

Registered customers may cancel the order in their personal area on the site.

Without prejudice to the right of cancellation set out above, the consumer customer has the right to withdraw from distance contracts, pursuant to Decree-Law No. 24/2014, of 14 February, which transposes into Portuguese law Directive 2011/83/EU of the European Parliament and of the Council, of 25 October 2011, on consumer rights.

The customer may exercise this right without needing to state any reason, within the legal period of 14 days from the day on which they take physical possession of the goods. COSTA NOVA provides a period of 15 days after receipt of the order for the exercise of this right.

To exercise the right of withdrawal, the customer must inform COSTA NOVA of their decision through an unequivocal statement, namely via the form available on the website or by email at costanovaeu@costanova.com, with the subject "Return", stating the order reference, which is mandatory.

After communicating the decision to withdraw, the customer must return the goods to COSTA NOVA within 14 days. Unless otherwise indicated, or where COSTA NOVA assumes this cost, the direct costs of the return shall be borne by the customer.

Returned items must be in the same condition in which they were received. The customer may handle the goods to the extent necessary to check their nature and characteristics but may be held liable for any diminished value resulting from handling beyond what is necessary for this purpose.

Whenever possible, items should be returned together with the corresponding invoice, in their original packaging and corresponding identification labels,using the original protective materials and padding, so as to ensure their proper protection during transport.

Following the exercise of the right of withdrawal, COSTA NOVA will refund all payments received, including any applicable delivery costs, within a maximum period of 14 days from the date on which it is informed of the decision to withdraw, using the same means of payment as used in the initial transaction, unless expressly agreed otherwise. COSTA NOVA may, however, withhold the refund until the returned goods have been received or until proof of their return has been provided, whichever occurs first.

We do not accept exchanges of products purchased on the online store. If the customer wishes to obtain a different item, they must return the item purchased and place a new order.

In addition to the right of withdrawal set out in the previous point, a return may occur in the following cases:

a) The item received does not correspond to the item requested by the customer;
b) The item has a defect;
c) The item was damaged during transport.

In the case of a damaged item, the customer should, whenever possible, check the condition of the order at the time of delivery and record on the waybill any visible damage resulting from transport.

In cases of error, defect or damage, the customer should contact COSTA NOVA via the form available on the website or by email at costanovaeu@costanova.com, with the subject "Return", stating the order reference and describing the problem identified.

COSTA NOVA will review each situation and, where applicable, will proceed with the replacement of the item or refund, in accordance with the consumer's legally applicable rights.

Items to be returned must be duly packaged and sent to:

Grestel – Produtos Cerâmicos, S.A.,
Zona Industrial de Vagos, Lote 78,
3840-385 Vagos, Portugal.

If you decide to return your items through a courier designated by us, please contact us via the email or form indicated above, so that we can schedule a date and time for home collection. Collection is normally carried out on the following business day.

It is the customer's responsibility to ensure that the products are properly packaged and arrive safely and undamaged at COSTA NOVA's warehouse, except where the return results from an error, defect or damage for which COSTA NOVA is responsible.

Upon receipt and inspection of the returned items, COSTA NOVA will process the corresponding refund, generally using the same payment method used for the purchase.

In-store returns:

If you wish to return an item in-store, YOU MUST CONTACT CUSTOMER SERVICE, who will advise you to go to one of our 3 stores available in Portugal, SUBJECT TO THE CONVENIENCE OF BOTH PARTIES. This return method has no associated cost; however, it must be accompanied by the appropriate authorisation and your order details, or the return will not be accepted.

VARIATIONS THAT SHOULD NOT BE CONSIDERED DEFECTS

The products sold, particularly handmade products, often have the characteristics of the natural materials used in their production. These characteristics, such as variations in grain, texture, knots and color, will not be considered defects or damage. On the contrary, the User should expect their presence, and appreciate such characteristics. We only select products of the highest quality, but natural characteristics are unavoidable, and must be accepted as part of the product's individual appearance. The provisions contained in this clause shall not affect your rights as a consumer and User, nor your right to cancel the Contract.

COSTA NOVA will refund the amount of the returned products, including the costs of our standard delivery option to the original delivery address, without undue delay and within a maximum period of 14 days. We may withhold the refund until we receive the products back or until the customer can show us proof that they have been returned. Additional taxes are non-refundable. For more information visit our Terms and Conditions .

We apologize if any of the items are not what you expected. Please contact our customer support through the contact form, indicating that the item is incorrect or defective. We will proceed with the replacement or refund as soon as we receive it in our warehouses.

Yes. You can change your personal information at any time. 

Of course! To get the scoop on the our latest news and offers you only need to subscribe to our newsletter.

Yes. In the next newsletter you receive in your inbox, simply select the unsubscribe option at the bottom of the email.

Alternatively, if you prefer, you can manage the information you would like to receive via this link.

COSTA NOVA customer service is available via email, phone, or through this form. Please note that the customer support team is based in Portugal, and phone support is only available in Portuguese and English.

You can choose between E-Gift Cards worth €20, €30, €50, €100, €150, €200 and €500.

The E-Gift Card is valid for 12 months from the date of issuance.

Yes. If you make a purchase for less than the Gift Card's value, the remaining balance can be used on a future purchase.

Yes, but only if the E-Gift Card has not been used.

If you return an item purchased with a Gift Card, the refund will be issued to the same Gift Card, which can be redeemed in the COSTA NOVA online store or at any COSTA NOVA physical store.

Yes, as long as it is not purchased in one of the online stores to be redeemed in another. Please note that COSTA NOVA has three online stores, divided geographically: USA, EUROPE and SPAIN.