All pieces manufactured in fine stoneware have high thermal shock resistance, withstanding temperature variations between -20°C and 250°C (0°F to 500°F). The maximum thermal variation advised is 180°C (350°F). All Stoneware products can be safely used in the oven, microwave, and freezer.

Recommendations:

• Avoid placing pieces straight from the oven on a cold surface.
• Do not use stoneware over a direct flame.
  Avoid using products with craquelé surfaces* in the oven or freezer (e.g., Cristal-Nacar, Dori, Lisboa, Madeira, Riviera and Elements-Algarve).
  

*Craquelé glaze is always reactive.

Dishwasher Safe

All pieces are easy to clean and can withstand abrasive cleaners due to their high durability and low porosity. Most items are dishwasher safe for daily use.Recommendations:

• Assure items don't rub or bump against each other in the dishwasher.
• Hand wash oversized or delicate pieces.
  PVD gold-coated (Impressions, Riviera and Taormina) stoneware items: Not safe for oven, microwave, or freezer. Hand washing is advised.
  
• Lagoa metal's glaze should be protected by avoiding prolonged contact with acidic foods.

Made from high-quality stainless steel (18/10), all COSTA NOVA flatware collections are crafted for exceptional durability and suitable for everyday use. To maintain the original qualities, we advise some extra care:

• Remove food residues after each use to avoid prolonged contact.
• For manual washing, use hot water, neutral detergent, and a soft cloth or sponge.
• Do not use abrasive or mechanical aggressive agents.
• Place cutlery in the dishwasher's basket or tray, keeping knives separate from other pieces.
• After each dishwasher cycle, dry cutlery with a soft cloth.
• Pay special attention to knives, especially hollow-handle knives, as they are sharper and more prone to oxidation. Dry them thoroughly after washing.
• To restore shine and remove stains, use a soft cloth with a few drops of lemon juice.
• Special materials like Fibber/Resin or PVD should only be washed in the dishwasher, following specific instructions: use temperatures no higher than 60°C (140°F) and a detergent with less than 10% phosphates.
• Keep flatware in a dry place.
• Rehydrate resin handles with a moisturizing cream.

Steak/Cheese Knives:

Dishwashing is not recommended for knives with wood handles. Wash by hand with a non-abrasive sponge and dry with a soft towel to prevent corrosion or spots.

Over time and with regular use, you may notice gentle marks on your COSTA NOVA stoneware from metal utensils. These occur because the metal is softer than the glaze. They are completely normal and happens with all types of glaze — not just matte or semi-matte finishes. They not a defect, and neither permanent. You can easily remove them with our Ceramic Metal Marking Cleaner, a bit of rubbing alcohol, or a natural paste of baking soda and lemon. Your stoneware remains as beautiful and resilient as ever.

Shake the product well. Apply a small amount to a cloth and gently rub the marked surface. Rinse with water and wash with soapy water. Dry with a cloth — and watch the magic happen.

COSTA NOVA glassware collections are made from either pressed glass or mouth-blown glass using semi-manual methods. Wine glasses, water glasses, and tumblers are dishwasher safe, but hand washing will extend their lifespan.
To maintain the original qualities, we advise some extra care:

• Before dishwashing, rinse glasses in lukewarm water to remove any residues.
• In the dishwasher place glasses in the appropriate rack to avoid scratches.
• Set the dishwasher to 65°C (140°F) for washing, with a rinsing phase at 65°C (149°F), and a cycle of 90/120 seconds.
• Use the correct amount of brightener; too much can cause iridescence, and too little can leave water marks.
• Ater the wash, open the dishwasher doo aightly for 5-10 minutes to let steam escape and prevent halos on the glass due to condensation.

Hand washing: wash glasses individually with a non-abrasive detergent, warm water, and a soft sponge or cloth.
For drying use a microfiber cloth. for oversized or delicate items (such as decanters, glass domes, Gomos and Sensa sprayed colored glass, and pieces from the Tosca recycled glass collection), hand washing is recommended.  

Made in Portugal from high-quality natural fibers, our linen collections are easy to use and care for.

They can be machine washed and ironed according to each fabric's specifications.

Bio-Based faux Leather Contains 30% renewable plant-based content and incorporates copper nanoparticles with antibacterial properties.

Leather Handcrafted in Portugal, our leather accessories are vegetable-tanned using one of the oldest and most eco-friendly methods. This process results in durable leather that ages beautifully over time. To maintain the original qualities, we advise Some extra care: Wipe clean with a damp cloth. For maintenance, occasionally rub with appropriate oil.

COSTA NOVA wooden accessories are handcrafted in Portugal from premium quality woods. Natural variations in tone and grain make each piece unique. To maintain the original qualities, we advise some extra care:

— Handwashing is recommended.
— Wipe wood pieces with a damp cloth; do not soak.
— Use mild dish detergent when necessary.
— To maintain the wood's original qualities, occasionally rub with food-safe mineral oil.
— Use boards and boxes for dry food only.
— Retreat wooden items over time with food-safe wax or oil. Avoid scented oils, as it can go rancid. Walnut oil, flaxseed, coconut oil, and linseed oil are good options.

Additional care:
Never place wooden accessories in the dishwasher or leave them soaking in water.

If edges become fuzzy after contact with water, lightly sand with fine-grit sandpaper and moisturize with wood oil or wax.

COSTA NOVA cork accessories are made from ether 100% cork (Cork and Modern Storage collections) or 20% cork/80% recycled EVA (Cork collection). Recycled EVA is a byproduct from sole production waste, making it a recycled and eco-friendly material.

• To maintain the original qualities, we advise some extra care:
• For daily cleaning, use a soft, dry cloth to remove impurities.
• When needed, use a moistened cloth, but do not soak.
• Store away from sunlight, moisture, and heat sources.
• Avoid strong alkalis, as they can dissolve cork.
• Although food contact is safe, avoid smoke odor and taste transfer.
• Do not place food directly on the surface.

COSTA NOVA generates vouchers and/or promotional codes in the order process of their registered customers.

To take advantage of these discounts the customer must enter the promotional code and/or accept the voucher and click on the "Apply Code" option.

The discount in question will be applied in the "Total Order" during checkout. 

COSTA NOVA accepts the following payment methods: Visa, Mastercard and Klarna. 

All transactions are encrypted and 100% secure (for more information, see our Privacy Policy).

*Note: The Klarna payment method is not available in the following countries: Denmark, Switzerland, Czech Republic, Sweden, Northern Ireland, Norway and the United Kingdom.

Yes, the invoice will be sent to the email address provided. 
If you are a registered customer, the invoice will be available on your account after the order has shipped.

If an item is out of stock, our team will promptly notify you of the updated expected delivery time. If this extended time frame doesn't meet your needs, you have the option to request a refund.

The refund will be processed using the same payment method you used for the original purchase. Please note that the refund process typically takes up to 14 days from the moment we become aware of the item's unavailability. 

Yes. You can change your order (product selection, quantity, delivery and billing addresses, payment methods) until it is confirmed in our system (after payment).From the moment the order is processed, it is no longer possible to modify any order. To do so, you will have to cancel the order and place a new one.If you’re a registered customer, please check your order status to confirm all the changes. 

Online purchases on this site makes deliveries to the United Kingdom (mainland), Northern Ireland, the Isle of Wight, the Isles of Scilly, the Highlands and Islands of Scotland. All orders will be delivered to the address that you specified for delivery when you placed your order.

Furthermore, online purchases on www.costanova.com can be made in mainland Portugal, the Azores and Madeira archipelagos, Spain, the Balearic and Canary Islands, France (excluding the islands), Germany, Austria, Belgium, the Netherlands, Denmark, Italy (excluding the islands), Luxembourg, Ireland, Norway, Sweden, Switzerland and the United States of America.

Delivery times vary according to the location selected:

a) Within 3 to 6 working days if the customer opts for delivery to our COSTA NOVA stores in Aveiro, Porto and/or Lisbon;
b) Within 1 to 3 working days (after the order has been dispatched*) for addresses in mainland Portugal;
c) Within 1 to 3 working days (after the order has been dispatched*) for addresses in Spain;
d) Within 3 to 5 working days (after the order has been dispatched*) for addresses in France;
e) Within 4 to 5 working days (after the order has been dispatched*) for addresses in Germany, Belgium, Netherlands, Luxembourg, Czech Republic, Denmark, Austria;
f) Within 5 to 7 working days (after the order has been dispatched*, not including customs clearance) for addresses in the Balearic , Canary Islands and Italy;
g) Within 6 to 7 working days (after the order has been dispatched*) for addresses in Sweden, Slovakia and Norway (not including customs clearance time);
h) Within 12 to 14 working days (after the order has been dispatched*) for addresses in the Azores and Madeira, Ireland, Switzerland (not including customs clearance time).

*The order preparation period is 1 to 3 working days.

Whenever possible, Costa Nova will deliver orders within the timeframes indicated. These may be slightly higher during periods of promotions, Black Friday, festivals and national holidays.

In any case, the estimated delivery dates are merely indicative.

For information on delivery in other destinations, please contact using the form available on the site. 

Delivery charges will be added during the checkout process, before the customer confirms the order. The delivery charges associated with each order are calculated according to the following:

Deliveries in Store

Deliveries to stores in Aveiro, Porto, and Lisbon are FREE.

Home Deliveries, by Country:

Shipping costs will be added during the purchase process and vary according to the value of the order and the place of delivery:

United Kingdom (Mainland, Isle of Wight, Isles of Scilly, Highlands and Islands of Scotland): £13.35 for purchases up to £150 / FREE from £150.

Northern Ireland: £20.00 for purchases up to £200 / FREE from £200.

Mainland Portugal: €4.99 for purchases up to €50 / FREE from €50.

Archipelago of Azores and Madeira, Balearic and Canary Islands: €24.99 for purchases up to €150 / FREE from €150.

Spain: €7.99 for purchases up to €50 / FREE from €50.

France (except Islands), Italy (except Islands): €12.99 for purchases up to €200 / FREE from €200.

Germany, Belgium, Luxembourg, Austria, Netherlands: €16.99 for purchases up to €250 / FREE from €250.

Denmark, Sweden, Ireland: €19.99 for purchases up to €300 / FREE from €300 

Switzerland: €19.99 for purchases up to €300 / FREE from €300  (+108 CHF import clearance fee*)

*For orders delivered in Switzerland, customers will be responsible for paying VAT, a fixed import clearance fee of 108 CHF per clearance, and any other local import taxes and fees paid during customs clearance, over which we have no control. Please note that the fee amount will be determined based on the actual shipping value. If you have any questions, please contact customer support through the contact form. 

Czech Republic, Slovakia: €19.99 for purchases up to €500 / FREE from €500.

Norway: €19.99 for purchases up to €500 / FREE from €500.**

**For orders delivered to Norway, customers will be responsible for paying VAT, as well as €125 import clearance (flat rate per shipment) and any other local import duties and taxes upon arrival of the goods. Please note that the taxes will be based on the actual value of the shipment. If you have any questions, please contact customer service using the contact form.

Yes.

If you are a registered customer, you can track the status of your order in your personal area. To find out the exact location of your order, please enter the tracking number on the platform of the specified carrier.

For unregistered customers, after payment confirmation, and within a maximum of 24 hours, an order confirmation email will be sent, followed by another after its dispatch, with shipping tracking instructions. The tracking number will be provided so that the customer can track their order on the respective carrier's website.

For store deliveries, the customer will be informed via email of the arrival of the order at the selected store. The pickup must be made within a maximum of 7 days. After this period, the order will be returned to the warehouse, and pickup will incur delivery or collection costs.
It is necessary to present the order number and ID card at the time of picking up the order.

Yes. You need to formalize your request through the form available on the site, with the subject "Order reshipping".The information should indicate your order number and the order address.The reshipping implies new delivery charges.  

The customer may cancel the order, as long as it has not yet been processed by COSTA NOVA.

The cancellation must be formalized by an email sent to  costanova@costanova.pt with the subject “Order Cancellation” or using the form available on the site. 

The information must necessarily contain the order number, under penalty of ineffectiveness of the cancellation.

Registered customers may cancel the order in their personal area on the site.

You can return an item or order within 15 days of receiving it, subject to the following conditions:

a) The item purchased does not meet the customer's needs; (only available to customers registered on the site);
b) Item error (the item does not correspond to that requested by the customer);
c) Defective article;
d) Damaged article. You must check the condition of the item when it is delivered by the courier, noting any damage that may have resulted from the transportation of the goods on the waybill.

To exercise the right to return an item or order, the customer must contact us using the form available on the website or by emailing costanova@costanova.pt, with the subject "Return", or using the returns area available in the customer account.

The latter option is only available if the reason for the return is as stated in point a).

The customer must inform us of their wish to return an item within the period indicated above. The information must include the reasons for the return and the reference of the order in question. Returns will not be accepted without prior notice.

For points a) and b), returned items must be in saleable condition, i.e. in the same condition as when they arrived in the customer's hands.
Items that have been used in any way, transformed, damaged or missing labels and packaging will not be accepted.

Items must be returned, together with the invoice, using all the original packaging and fillers, in one of the following ways:

• By ordinary post, to the address below:

              Grestel - Produtos Cerâmicos, S.A.,
              Zona Industrial de Vagos, Lote 78,
              3840-385 Vagos, Portugal.

• By courier: if you decide to return your items via a courier designated by us, you should contact us via the email or form above so that we can arrange a date and time for collection from your home. Collection is usually made on the next working day.
• In-store delivery: if you wish to return the item in-store, you can go to one of our 3 stores in Portugal. This return method is only available to those who selected "Store Delivery" as the delivery method for the initial order. There is no cost associated with this return method.

Costs charged to the customer:

Under the conditions indicated in points b) c) and d), COSTA NOVA assumes the full cost of the return and the cost of a new delivery, if the customer so wishes.
The refund will be processed after the Quality Department has assessed the condition of the item(s), using the same payment method used in the initial transaction, within approximately 30 days of receipt of the return.
Under point a), the customer is responsible for all transportation costs associated with the return.

Returns through the customer account (only for registered customers)

In the event that the item purchased does not meet the customer's needs, the customer can access their customer area, in the "Orders" tab, and select the order or items they wish to return. They must follow the steps indicated on the website, selecting the reason for the return and how they want the amount refunded (payment voucher or monetary value). Once the process is complete, you will receive an email registering your return request.

The customer can only select "Store delivery" to return the order/article if this was the delivery method chosen for the initial order.

The costs of courier delivery will be borne by the customer.

VARIATIONS THAT SHOULD NOT BE CONSIDERED DEFECTS

The products sold, particularly handmade products, often have the characteristics of the natural materials used in their production. These characteristics, such as variations in grain, texture, knots and color, will not be considered defects or damage. On the contrary, the User should expect their presence, and appreciate such characteristics. We only select products of the highest quality, but natural characteristics are unavoidable, and must be accepted as part of the product's individual appearance. The provisions contained in this clause shall not affect your rights as a consumer and User, nor your right to cancel the Contract.

COSTA NOVA will refund the amount of the returned products, including the costs of our standard delivery option to the original delivery address, without undue delay and within a maximum period of 14 days. We may withhold the refund until we receive the products back or until the customer can show us proof that they have been returned. Additional taxes are non-refundable. For more information visit our Terms and Conditions .

We apologize if any of the items are not what you expected. Please contact our customer support through the contact form, indicating that the item is incorrect or defective. We will proceed with the replacement or refund as soon as we receive it in our warehouses.

Yes. You can change your personal information at any time. 

Of course! To get the scoop on the our latest news and offers you only need to subscribe to our newsletter.

Yes. In the next newsletter you receive, please select the unsubscribe option to cancel your subscription immediately. 

COSTA NOVA customer service is available via email, phone, or through this form. Please note that the customer support team is based in Portugal, and phone support is only available in Portuguese and English.